About these terms
These terms cover your use of this website and any treat box you order from Batches By Bella, a home-based bakery in Edmonton, Alberta. By sending an order request you agree to them.
A request is not an order yet
The order form is a starting point, not a purchase. Submitting it asks Bella to build you a box; nothing is reserved and nothing is charged.
Your order exists only once Bella confirms it in writing, normally by email, with the design, the pickup date and the total. For larger, custom or holiday boxes a deposit may be needed to hold the date.
Pricing and payment
Every box is quoted individually because designs, sizes and ingredients differ. Quotes are in Canadian dollars and are usually valid for seven days.
Payment is arranged directly with Bella, normally by e-transfer, once an order is confirmed. This website does not process payments.
Lead time and dates
Please request at least five days before your pickup date where possible. Holiday and large custom orders can book out weeks ahead, so reach out early.
A date is only held once your order is confirmed and any deposit is received.
Changes and cancellations
Tell Bella as soon as anything changes. Small adjustments are usually easy with a few days' notice; changes within 72 hours of pickup may not be possible once ingredients are bought and work has started.
Cancellations are covered by our Refund and Cancellation Policy.
Pickup and delivery
Boxes are picked up in south Edmonton, Alberta. Local delivery may be arranged for larger orders for an added fee.
- We do not ship boxes, because the treats are delicate and perishable.
- Please arrive at your agreed pickup window. Once a box is handed over, care of it is yours, including keeping it cool and out of direct sun.
- Uncollected boxes are kept for 24 hours where possible, then considered cancelled.
Allergens and ingredients
Our treats are made in a home kitchen that handles many allergens and cannot be guaranteed allergen-free. Please read the Allergen and Food Safety page before ordering, and tell Bella about any allergy when you request a box.
How your box looks
Every box is made by hand, so colours, styling, ribbon and the exact treats can vary slightly from the photos on this site. Photos show past boxes for inspiration, not an exact promise of the finished design.
Our content
The photos, text and design of this website belong to Batches By Bella. Please do not reuse them commercially without asking first. We are always happy to be tagged when you share your box.
Liability
To the extent permitted by law, we are not responsible for indirect or consequential losses, such as a celebration affected by a delayed box, or for damage caused by how a box is stored after pickup.
Nothing in these terms limits your rights under applicable Alberta and Canadian consumer protection law.
Governing law
These terms are governed by the laws of Alberta and the federal laws of Canada that apply there.
Changes to these terms
We may update these terms as the bakery grows. The version on this page, with its date, is the one that applies to new requests.