Every box is made to order
Ingredients are bought and the work is planned for your date, which is why the timing below matters. This policy is part of our Terms of Service.
If you need to cancel
- Seven or more days before pickup: your deposit is refunded, or moved once to a new date at no cost.
- Under seven days before pickup: the deposit is kept, because ingredients have been ordered and your slot is unlikely to be filled.
- Under 48 hours before pickup: the full quoted total may be charged for custom or large orders.
If Bella has to cancel
Very rarely illness, a power outage or unsafe conditions make a box impossible. If that happens you will be told as soon as possible and offered a full refund of anything paid, or a rescheduled date.
Rescheduling
One free reschedule is offered when you give at least seven days' notice, subject to availability. Holiday dates may not be transferable.
Uncollected boxes
Boxes are kept for 24 hours past the agreed pickup window where possible. After that they are considered cancelled and no refund is issued, since the treats cannot be resold.
If something is not right
Please email us within 24 hours of pickup with a photo and a short note about what went wrong. Freshness, damage or a missing item will be put right with a replacement or a credit, at Bella's discretion.
Because the treats are perishable and made to order, we cannot refund a box for a change of mind after pickup, or for damage caused by how it was stored or transported.
How refunds are paid
Refunds go back by the original payment method, normally within five to ten business days. You will get a confirmation email when one is issued.
Your consumer rights
Nothing in this policy takes away rights you have under Alberta and Canadian consumer protection law.